Return & Exchange Policy
Item can be returned within 14 days of delivery.
All returnable items must be unwashed, unworn, and in original condition with their tags still attached.
Customized item is not supported to return.
Some items may have their own policies. Please check it in the product description area if any.
You will receive full refund if the issue is caused by us (e.g. mis-shipped, defective, wrong items, etc.).
For issues (e.g fit issue, dislike, buy 2 and try both but only keep one, etc.) which are not caused by us, buyer should bear forth and return shipping cost. Some restocking fee will be also charged (20%-50% based on the actual issue).
Unlike wrong size, fit issue is usually not caused by the seller. But to offer better service, we will cover a partial alteration cost at a local tailor shop (no more than 20% of the product purchased price).
Rush orders, virtual products, lingerie, color swatches, and disposable items are not supported to return and refund.
1. Contact firstname.lastname@example.org to submit a return request within 14 days upon receiving your order.
2. Once your request is approved, we will provide you with a return address and return form file. Please send the item(s) through your local post office within 3-7 business days upon receiving the return form.
3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 3-7 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
What will be a custom option (customized product)?
- Custom color;
- Custom size;
- Choose or offer a color which is not the main shown picture color;
- Change back style which is not the original one;
- Unusual size: 00-0, 16W-32W;
- Offer a dress image (not from us) to customize, OEM, etc.
We reserve the right not to process the refund if you return the items in unacceptable condition.
Due to COVID-19, exchange is temporarily not supported. Once it resumes, we will update the policy as soon as possible. But you can contact us to re-order at a very low price instead of exchange.