What if I never received my order?
As long as your order is shipped, you will be emailed a tracking number when your package ships so you can anticipate the delivery of your order.
If your tracking number shows your package was delivered, but you did not receive it, please follow these steps:
- Check with any other members of your household to see if someone else might have accepted the delivery on your behalf.
- Check with neighbors to see if your package was accidentally delivered to the wrong address.
- Search all around the area you usually receive deliveries, or with a front desk/receptionist if applicable.
- If you still have not found your package, please contact us HERE to notify us as soon as possible, and no later than 7 days after the stated delivery date.
Please note: Lavetir is not responsible for lost or stolen packages. We will do our best to help you!